Shipping Policy
At Primus Enterprises, we strive to deliver your orders as quickly and efficiently as possible.
Shipping Charges
- Free shipping on all orders above ₹999
- Flat ₹99 shipping fee for orders below ₹999
Processing Time
Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Delivery typically takes 3-7 business days depending on the destination. We use reliable courier partners to ensure safe and timely delivery across all Indian states.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to track your package.
Return & Exchange Policy
Return Period
We offer a 7-day return policy from the date of delivery. If you are not satisfied with your purchase, you can return it for a refund or exchange.
Return Conditions
- Products must be unused and in their original packaging
- All accessories and documentation must be included
- The product must not show signs of wear or installation
Defective Products
If you receive a defective or damaged product, please contact us within 48 hours of delivery with photos. We will arrange a free replacement.
Refund Process
Once we receive and inspect the returned product, we will process your refund within 5-7 business days. Refunds will be credited to the original payment method.
To initiate a return, please contact us at info@primusenterprises.in with your order number.